It was over two years ago that Business Systems acquired OPEX
Hosting. In that time the OPEX team has grown significantly as
has the range of hosted telephony applications.
The portfolio began with just hosted call recording, ACD,
self-service IVR and teleconferencing. Today, OPEX now has
a wider suite of hosted applications including mobile call
recording, campaign management, customer satisfaction
surveys, click-to-talk, dialler applications and bespoke virtual
switch solutions.
With wider application appeal comes greater customer
acceptance and with it the need for additional services.
The NHS in particular has become an important customer for
OPEX, and the need for 24/7 support to assist NHS all-night
services has led to OPEX introducing an extended service with
a single 24/7 customer support hotline. This is now available to
all customers regardless of sector.
As part of our ongoing programme to establish a sustainable
and efficient customer support infrastructure OPEX has
also invested in a new website. The new site is content-rich
containing downloadable product fact sheets, informative
whitepapers and a customer login area with support and
product help files. A news section has been added where
content will be dynamically uploaded, bringing you the
latest news as it hits the wire.
OPEX looks forward to implementing its ongoing customer
support programme in 2009 and welcomes your feedback
on the new website which can be viewed at
www.opexhosting.co.uk. |
