1) Hosted IVR - The ability to automate business processes whilst
improving customer handling is a no brainer in today’s contact centre even
more so if you can pay for this on a usage-only basis whilst self-administering
the application. Combine this maintenance-free solution with gaining a
bespoke application and it becomes obvious why this is such a popular
hosted application.
2) Hosted Campaign Management - Today’s Campaign Management
tools are more intuitive than ever with hosted solutions offering online
self help and user forums, minimising user training and the need for
in-house technical expertise, whilst reducing costs as users make changes
in-house. Rapid deployment and central campaign management
capabilities regardless of location also make this a killer app!
3) Hosted Dialler - In today’s uncertain times a hosted dialler is a
‘must-have’ tool for contact centres wishing to boost outbound sales
strategy. The beauty of the hosted dialler is that it can adapt just as quickly
as the legislative bodies which regulate it, so your investment is never
undermined. Its scalability also ensures you can track the business
dynamics as they change.
4) Hosted Customer Satisfaction Surveys - Hosted Satisfaction Surveys
incorporate all the best features of a sophisticated system without the need
for capital outlay – you simply pay for what you use. A hosted service also
means Management Information can be easily accessed via a web interface
– giving you the data you need when you need it. Scripts can also be
altered on the fly, providing the flexibility to respond in real time to
a campaign’s needs.
5) Hosted Call Recording - Picture this, the ability to record calls without
the need to install and maintain expensive capital equipment onsite. Then
imagine secure management rights over a web-interface giving you full
system control and the ability to scale up or reduce down the resource
based on your requirement. With this level of flexibility you can start to see why we believe this application will take off during a year of unpredictability! |
