The voice recording solutions of yesteryear
(about 4 years ago when life was far less complex)
would predominantly fall into the ‘used-in-anger’
category. That is, they would work quietly in
the background until called upon to settle
a dispute or provide validation on a specific
point. This method of operation was common
place and as a service provider it was easy for
us to identify this trend due to the high ratio of
support calls that were initiated in relation to
‘playback’ functions.
As technology has moved on, today’s recording
solutions are now used very much as a business
enabler providing important pro-active services.
They have become valuable tools to monitor
and evaluate a company’s performance in critical
business areas…..or do they? Metaphorically,
life in the rose garden may not be quite as
cosy as you believe it to be, and you really
should investigate.
The problem is that most recording solutions are
selected against key criteria and commissioned
accordingly. The challenge facing most
companies is that over time their requirements
have altered; their business will have adapted to
meet changing markets or internal demands and
never has this been more evident than in today’s
current financial climate.
There is real danger that a recording solution
commissioned for yesterday’s requirement does
not adequately meet today’s needs and the
company could have lost some of the protection
and advantages from which it initially benefited;
worse still, new business initiatives may be
completely overlooked. To further compound
issues, there is a tendency for legacy thinking
to invade the recording arena. That being, the
recording solution operates in a ‘set-it and
forget-it’ mode once the initial commissioning
project has been completed.
If your recording solution was commissioned
over 12 months ago we suggest you do an audit,
and ask yourself the following questions:
- Are you confident that you are maximising
your recording solution investment?
- Have you considered re-evaluating your
requirements and mapping them against
your current set-up?
- Have you considered investing in a technology
refresh which will provide enhancements,
modifications and new services to your
existing recording solution?
The evolution of your recording solution in
the current climate isn’t really an option, it is a
necessity and leveraging it needn’t be expensive. Embrace your recording solution and don’t fall
into the ‘set-it-and-forget-it’ trap.
For further information call 0800 458 2988 or contact service-mgr@businesssystemsuk.com |
