The success of BSL’s ‘Improving Performance in the Contact Centre’ conference and exhibition showcase continues to grow and the 2008 event is no exception. This year’s event promises to be the best so far. The conference element has the latest input from industry experts such as the Customer Contact Association and the Institute of Customer Service; with registrations well up on last year, it proves that management interest in these issues remain key to delivering performance targets.

For those of you, unfamiliar with the event, it is now in its seventh year, and provides an excellent opportunity to focus on the theme of the conference and experience the technology that brings about these changes. The technology showcase is always exciting but the best value probably comes from the customer led case histories, which really bring the user application to life in a way that delegates can relate back to their own experiences.

In the current economic climate this free conference is time well spent. An example of the case study material will be provided by Ventura’s Head of IT, Andy McKenzie who will highlight key challenges and benefits in implementing a managed service model in one of the UK’s largest call centres.

As well as contact centre applications the showcase has a specialist track for our financial and city customers who will be able to view the latest compliant call recording and analytics solutions.