When selecting a new voice
recording solution most companies
will follow a ‘due diligence’ process.
This will generally cover areas such
as specification, suitability, price,
manufacturer pedigree and support
credentials, etc.
Meshed into this will be the
manufacturer’s policy for end-of-life.
Whilst not top of the list when
purchasing the latest and greatest
product offering it is important to
remember that most manufacturers
will want to keep you running
as close to the latest release as
possible. This trend of ‘software
maintenance’ has slowly filtered
its way into the voice recording
arena with all major manufacturers
now sporting their own offerings.
Supported versions generally run at
N – 1 or N – 2 (where N is the latest
major release). Whilst maintaining
this upgrade policy makes good
sense it does beg the question,
‘What happens to the equipment I
may need to retain for the playback
of historic audio (archived calls)
when I finally replace my solution?’.
With many organisations looking
to keep their voice recordings for
2 years or more (and 7 is no longer
uncommon) the support question
suddenly becomes a bigger issue.
The manufacturer will not maintain
old versions that are end-of-life and
are unlikely to offer T+M (Time &
Materials). How do you ensure that
the retrieval of your old recordings
(and any associated hardware and
software) are maintained? The
answer is you must add this
important question to your
selection criteria when adopting a
new voice recording solution. You
will be amazed at the number of
companies that overlook this point.
Business Systems offers an innovative
alternative to this problem by
offering ‘beyond end-of-life support’ for many of its existing customers
and has been doing so for many
years. We are able to continue
supporting the product long after
the manufacturers support has
ceased and with our extensive
spare parts holding, engineering
excellence and lifetime approach
to our customers you can be
confident in your decision and your
ability to playback old calls!
For further information contact
service-mgr@businesssystemsuk.com or
call 0800 458 2988. |
