It's simple, it's secure, and it's captured in the network –
which means it's easy to integrate into your existing infrastructure!
It’s been a while since we broached the subject of recording mobile phones and in that time the technology has evolved significantly, making the whole process much easier and more cost effective. In addition, the FSA has recently published proposals, which will probably mandate the recording of calls from mobile phones in the foreseeable future ( see FSA article ).
|
|
The benefits of mobile phone recording, span far beyond the financial sector and impact on mobile workers in many professions. Emergency services staff are a good example; traditionally, the field-based staff using mobiles have not had the same protection as their desk-bound colleagues, purely due to the difficulties of recording in the mobile environment.
The latest mobile recording solution from Business Systems and their sister company OPEX Hosting changes all of that with the introduction of its in-network service. The service
automatically records all calls to and
from those mobile phones that are
registered to the service. Each call is
recorded in the telecoms network and
securely hosted on carrier grade
infrastructure and is available for replay
immediately after the call is finished via
secure web access.
Unlike previous solutions the new
OPEX service automatically records all
inbound and outbound voice calls plus SMS texts without the need for user
intervention. Recordings can remain
stored in the telecoms network or sent
to the customer’s own specific data
store depending upon security and
compliance requirements.
This Pay-As-You-Go solution, means
there is no up front capital cost
providing enormous benefit and
flexibility as specific individuals and
groups can be added to the service as
demand dictates. There is no need to change contracts
with incumbent mobile phone
providers and existing phone numbers
can be kept. The service is also available
on a wide range of handsets, including
Blackberries, ensuring decisions can be
made regardless of location. The service
has been designed to be network
agnostic, working with any carrier on
any network in the world, provided
the handset is compatible with that
network.
Ideal as a business continuity strategy,
the service can offer tangible
competitive advantage, minimising
downtime in the event of a major
incident.
Ultimately the inclusion of
mobile phones within an organisation’s
voice recording strategy ensures they
are no longer the weak link in what
would otherwise be a secure
communications architecture.
|
