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"We have seen companies come and go and to stay ahead of
the game – its change, change and change again" ...says
Stephen Thurston director of business development.
In a market where the dynamics
change more frequently than
Beckham’s hair style, 20 years in the
call recording business is a lifetime in
comparison to other technologies,
and the changes just keep
on coming.
Business Systems opened its doors
as a start-up in November 1987 taking
its first analogue recorders to the
City financial markets. The Call
Centre market followed, using call
recording for dispute-resolution in
the mid 90’s and then moving on to
quality-monitoring applications.
It would be foolish to try and predict
the next 20 years, but current trends
clearly depict advancements in
voice recognition products, a
growing need to record mobiles and
more organisations embracing distributed
working. Ultimately the organisations
most likely to succeed
will be those that support these
trends and understand where the
relevant recording technologies can
take them.
Access to these technologies via
alternate infrastructure is the second
part of the equation and vital to
those companies with distributed or
mobile workforces. This of course, is
the very reason why Business
Systems now offers its clients both
on-premise and hosted services.
So what should we expect for the
next 20 years – probably change,
change and more change.
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