Autumn 2007 Newsletter:
- Download Autumn 2007 Newsletter as .pdf file
- See Archived News Stories

Business Systems acquires BeVoice Data Systems Find out about the latest acquisition of voice and data software company BeVoice and how the addition of the BeVoice hosted ACD and dialler suites will enhance customer value.

CASE STUDY Carpeo:- on hosted recording / dialling & CRM This case study from OPEX Hosting showcases an end-to-end solution incorporating call recording, dialling and a CRM script and workflow engine, delivering a powerful in-network application with zero capital expenditure.

Call Recording – Making the right decision first time round! A guide to approaching the complexities involved in acquiring what is no longer regarded as a simple call recording solution.

REGISTER TO ATTEND OUR FREE ANNUAL CONFERENCE Find out more about the latest Improving Performance in the Contact Centre Conference being held on November 27th at the Brewery, London.

NICE SmartCenter™ – What’s all the fuss about? Find out how Smartcenter can formulate an overall view of a business by extracting information from quality and performance management, workforce optimisation, compliance, coaching and feedback and interaction analytics tools.

Step into the future with Business Systems Having been in business for 20 years, where will the next 20 take us?

PROJECT MANAGERS CASEBOOK – POTENTIAL GOTCHAS Trunk side vs Extension side - Customer Experience vs Agent Training Find out how your choice of call recording connectivity can make a much bigger difference than the initial budget consideration may have suggested!

THE MONITOR’S NEWSHOUND On the trail of historic call recorders - The newshound discovers … the Rapidax Ranger A look back at the days of the Rapidax Ranger.