In a move that will significantly enhance its customer offering,
Business Systems UK Ltd completed the acquisition in June of
the voice and data software company BeVoice Data Systems Ltd.
Business Systems’ core business is the provision of Call
Recording and associated WO (Workforce Optimisation) services,
whereas BeVoice specialise in hosted telephony solutions and
systems integration.
Business Systems acquisition of BeVoice
further strengthens the company’s
offering of ‘in-network’ services through
its subsidiary OPEX Hosting and greatly
enhances its systems integration
capability at the enterprise level.
BeVoice is best known for its in-network
versions of soft ACD and dialler
suites that are delivered to customers
as hosted applications. The systems are
VoIP based but are also compatible to
traditional TDM telephony and mobile
devices, which makes these truly
distributive applications.
Today’s working practises require that
uniform business applications are
delivered to a variety of end points;
traditional office, multi-location, homeworker
and mobile devices. This
demand can only be achieved with the
flexibility of in-network services which
are delivered as hosted applications
and charged on a ‘usage-only’ basis.
With no capital outlay, these advanced
business tools are affordable to all
organisations.
Stephen Owen managing director of
BeVoice Data Systems comments: -
“Under the OPEX Hosting brand,
Business Systems have established an
excellent reputation for core services.
The addition of the BeVoice platforms
will greatly enhance customer value
which can be applied to both the UK
and Global markets; this is a great
opportunity for expansion.”
As the traditional Call Recording market
continues to expand and morph into
the more complex world of WO and
‘business analytics’, greater systems integration is a necessity. Richard Mill,
managing director of Business Systems
explains; - “Let's not kid ourselves, WO is
all about bottom line performance and
call recording technology is becoming
the call centre’s foundation stone on
which WO is built. Greater systems
integration through BeVoice allows us
to deliver bigger pay-back to our
customers – so with this deal everybody
wins!”
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