Can using analytics with call recording really save £1m in two years?
An investigation into how using analytics tools such as word or phrase spotting, emotion detection, and screen recording alongside call recording can produce significant savings. |
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CASE STUDY
Abbey Legal Protection use VoIP Call Recording as a Unique Differentiator
Implementing a call recording solution to improve the quality of customer service becomes a key differentiator for this client.
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Customer Satisfaction Surveys come out top at Leeds
Paul Miller, Call Centre Director of Prolog, talks about the secrets of his success and provides answers to combating bad contact centre experiences. |
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IN-NETWORK NEWS-ON-THE-GO
Avoiding OFCOM fines is not rocket science
Introducing an intelligent predictive dialler, with OFCOM compliant outbound calling services from OPEX Hosting.
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A new addition to the family – the Mirra Series IV coming soon!
At long last, the 48 channel, Mirra Series IV from Nice is on its way!
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Compliance with MiFID may be easier than you think!
A guide to choosing the right technology for compliance with MiFID including; screen recording, matched business data and data storage recovery solutions.
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Project Managers Casebook - Potential Gotchas
What not to record ‘open’ headsets and other events
When looking to implement a voice recording system, ‘open’ headsets is something that can get overlooked, find out about the consequences and how to overcome them.
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THE MONITOR'S NEWSHOUND
Here’s a bit of history with a dash of rarity
A look back at the days of the Voicelog product.
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