New call & screen recording applications have been developed to help financial institutions eliminate fraud, ensure compliance policies are adhered to and monitor internal misconduct.
The ‘Compliance Suite’ from NICE does this by bringing together audio and screen analytics, multi-platform recording and enterprise storage solutions into a secure, integrated environment. It’s an ideal compliance solution for use within trading floor environments, banks, insurance companies and financial enterprises.
‘Compliance Suite’ has adopted new technology that exploits the wealth of information that most organisations are already capturing in the form of call and screen recording. The audio analytics module, for example, provides clever analysis that works alongside the call recorder, detecting keywords from the spoken content of the calls. The software is rules-based which means compliance officers can compile key words and phrases which in their opinion warrant further investigation. Once the rules are in place any telephone conversation which matches the criteria is flagged as an alert. The calls that fall into this category can now be dealt with in accordance with the organisation’s established compliance standard whatever that may be.
Naturally there is full reporting module and suspect calls can be batched and sent to compliance officers for further investigation. Because the audio analytics software automates searching this typically saves in excess of 80% of costs when compared to manually reviewing audiotapes.
‘Compliance Suite’ screens all recorded calls so financial organisations are able to ensure surveillance is in operation 24/7. This allows compliance officers to enforce specific policy models, manage investigations and more closely monitor trading activities.
The screen sense software within ‘Compliance Suite’ provides the same 24/7 surveillance across all trading activity, which does away with the time-consuming projects of trying to integrate information from disparate systems. Screen sense can detect any activity and capture any information from any application without additional integration. Compliance officers can detect the opening and closing of specific documents and transactions.
For more information on the NICE Perform Compliance Suite contact recording-mgr@businesssystemsuk.com. |
