Latest News:
Bigger & Better - Business Systems Host Another Successful Contact Centre Conference
Our latest "Improving Performance in the Contact Centre" conference in Leeds was a resounding success with the highest amount of registrations we have ever received. Thanks to the high level industry speakers we attracted many of you from industry sectors such as automotive, banking, utilities, government, legal, retail and travel. |
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Spring 2007 Newsletter:
- Download Spring 2007 Newsletter as .pdf file
- See Archived News Stories
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Contact Centre Conference - highlights key industry trends
The CCA and the ICS gave their views on current trends alongside practical demonstrations highlighting the emerging use of speech analytics in call recording. |
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CCA talks about ‘Continual Improvement’
The CCA promoted the need for continual improvement and how to encourage this across all levels in the contact centre, from individual agents to management. |
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ICS: – Customers demand more – so give it to them or give up the customer!
Paul Cooper, Director at the ICS talked about customer trends, and how the barriers to moving to a new supplier are no longer more painful than a mouse click away. |
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NEW PRODUCT FEATURE
Stopping Fraud:- the essential software suite for compliance
New call & screen recording applications have been developed to help financial institutions eliminate fraud, ensure compliance policies are adhered to and monitor internal misconduct. |
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The Wordnet spares - went that away!
If you feel warmly towards your Wordnet then this is for you. |
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Recording:- home workers / multiple sites and be FSA compliant?
Sure you can……as long as you set up on a centralised hosted platform. |
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Project Managers Casebook – Potential Gotchas
VoIP Recording and Network Resiliency
When installing VoIP recording there can often be conflict with resilient networks. |
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The Monitor’s newshound on historic voice recorders finds… Even the best pedigrees produce a runt of the litter occasionally!
Mark from Melbourne (Aus) writes:- “I bought an Elfin call recorder at ‘Trash & Treasure’ (that means car-boot sale for us Brits), can you tell me what it is and how best to use it”. |
