News for Autumn 2006:
- Download Autumn 2006 Newsletter as .pdf file
- See Archived News Stories

What’s hot for Contact Centres... What’s cool in the City... The two big diary events for the last quarter of 2006 are:- The Call Centre Expo and The Call Recording Showcase with Performance Improvement Conference incorporated. New products and services for Call Centres and City traders will be demonstrated alongside a look at best practice and case study led presentations. For more details, click here.

Business Systems gets a bright new look... and the Marketing Manager does a victory roll Our marketing people are still doing handstands at getting permission to dump the old image. The reason for the new look logo is to help people relate more accurately to the wider range of products and services that the company has developed.

CALL CENTRE AREA Want to know what your customers think of you?... Perhaps you should give them the chance to tell you! OPEX introduces a clever little program that invites customers to give feedback straight after a call, if the customer is dissatisfied it immediately sends an alert to the team manager who can then take appropriate action.

'Quality' programmes pay dividends - BSL takes a dose of its own 'Quality' medicine How does a company that helps implement quality programmes manage their own? Read about Business Systems’ quality programme, which has been operating for the past 10 years.

VOCAL SOAP BOX Ensure your call evaluators' time is spent wisely A time saving module for your call recorder, which helps ensure the most important calls are evaluated. Calls can be marked depending on the rules that management set.

Vocal teams up with a global leader to provide 'tamper proof' recordings What if the other party questions the validity of the recording and claims that you doctored the recording? How can you prove that you didn’t, have they just raised a point that any court might view as ‘reasonable doubt’?

NICE NEWS SPOT Business Systems demonstrates enhancements to NICE’s flagship solution NICE Perform Read about features added to this market leading solution such as Centralised VoIP recording that replaces the need to have recording units at each site branch. Also workforce optimisation and centralised performance analytics.

THE NEWS HOUND On the trail of historic voice recorders – the joke's on us! Just to show that real life is stranger than fiction, the laugh is on us, as it seems we have a reader in Belize, Central America who happens to have responded correctly to our competition.

Oonadatta Opal Options – we think not! Our mailbag this month produced an assortment of odds and sods including an absolute gem and just begs to be published.