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Woori Bank (formerly Hanvit Bank), the largest
Commercial bank in Korea has chosen NiceCall, supplied by Business
Systems UK Limited to record all its dealing activity in its most
profitable overseas branch - London, UK. Woori Bank, which means ‘Our
Bank’ is 98% government owned, and is as commonplace in Korea
as Natwest is in England! The bank has 624 branches. Richard Overton,
the longest serving dealer in the city, manages Woori Bank’s
dealing operation.
Richard Overton, Head Dealer, decided to select the Bank of England’s’ recommendation,
a voice recording solution from Business Systems UK Ltd, to automate
voice capture as part of a project to modernise the entire dealing
operation.
A couple of decades on, the bank decided to stay with long-term
provider, Business Systems, upgrading to a fully digital voice
recording solution for new offices.
Working closely with the Business Systems City Account Management
Team, Woori Bank selected the best-fit solution, which was a NiceCall
system. Richard explains why be preferred the NiceCall logger over
competitive options:
"The Business Systems recording solution easily integrated
with our recently acquired Reuter’s dealer boards and the
in-house Samsung switch, a requirement that competitive quotes
could not fulfil, this coupled with Business Systems excellent
track record made them the preferred supplier."
Even with imposing infrastructual restrictions, due to Lloyds
Shipping being a listed building, Business Systems carried out
a quick, no fuss installation with no noticeable disruption, Richard
comments:
"The service from Business Systems has been first class.
They managed complications of analogue to digital conversions with
no difficulty."
The digital NiceCall recorder offers advanced features, Richard
comments:
"With the NiceCall, recordings can be played back directly
from the logger by date and time, which makes it very easy to playback
a call and my life far less stressful!"
The NiceCall recording solution gives Woori Bank a compact recording
system providing an affordable, easy-to-use and maintained solution,
which facilitates fast access and retrieval of calls. Flexible
playback options include: via the logger itself, over the phone,
LAN or speaker. The solution supports total recording environments
as well as record-on-demand and real-time monitoring.
Stephen Thurston, Director and Co-Founder of Business Systems
UK Ltd is delighted that Richard and his team remain on the company’s
list of loyal, longstanding customers:
"Woori Bank’s recent purchase of the latest recording
technology available is testament to the strong business relationship
that exists between the bank and Business Systems, developed through
sound account management and the dedicated work of our city support
team."
About Business Systems UK Ltd
Business Systems UK Ltd is a leading provider of business management
solutions for monitoring, measuring and enhancing all customer
communications. The company's solutions help organisations to
respond effectively to customer needs by capturing and analysing
business interactions whether via the telephone, VoIP, email
or the Web. Business Systems offers ISO 9000 accredited consultancy,
project management, application development and training services
to organisations throughout the UK and Ireland.
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