|
Business Systems UK Ltd (BSL) is working with Prolog in developing
a fresh approach to quality management with an advanced recording
and performance analysis solution, NiceUniverse, one of the leading
solutions offered from BSL. The new quality monitoring solution
from BSL will improve productivity, achieve better call control,
resolve disputes and increase staff motivation.
Prolog provides a comprehensive range of marketing and customer
support services, ranging from warehouse storage, to designing
marketing creative and account management. Originating as a mailing
and fulfilment house, Prolog have grown and developed into a major
player within the outsource contact centre industry, with capacity
to house 1000 agent seats.
Moving from a time consuming paper-based approach to managing
and measuring performance, Prolog will implement a new structure
using the integrated recording and measurement capabilities of
NiceUniverse.
David Oxbrough, Senior Call Centre Manager at Prolog comments: "The
system will have a huge impact on team leaders time, saving them
two hours per day, normally spent on manual processes."
NiceUniverse provides Prolog with CTI integration to their ACD
and telephone switch for faster retrieval of calls.
David Oxbrough expands: "We chose to partner with BSL because
they took the time to understand our business requirements, provided
a solution that is good value for money and have been extremely
professional at all times."
For further information contact:
Tina Southgate
Marketing Manager
0800 458 2988
|
