Mobile Phone & SMS text recording technology evolves The latest mobile and text recording solution on the market is scalable, secure, and captured in the network. Find out more about this automated service - available on a wide range of handsets including blackberries...
CASE STUDY
Air Products opt for Platinum Call Recording Solution Find out why the largest provider of the NHS Home Oxygen Service in the UK, selected Business Systems for an all-encompassing call recording solution incorporating the VocalMaxPro as a new operational tool within their call centre.
The FSA announce March 2009 compliance deadline Review the latest FSA press release announcing new rules drafted in relation to telephone recording and get a snapshot of some of the solutions available to ensure compliance.
REGISTER TO ATTEND OUR ICS CUSTOMER SERVICE FORUM Find out more about the ‘Setting the Standard on Improving Contact Centre Performance' Customer Service Forum being hosted by the ICS and Business Systems in Birmingham on June 12th 2008.
OPEX Hosting add staff rostering application to product suite A new service enabling managers to manage the availability of staff in real time incorporating ‘follow me capability' so that regardless of agent location the call will effectively follow them.
Reduce Attrition rates with Workforce Management Implementing the right WFM system can reduce attrition by offering your agents a more flexible life style whilst empowering them with tools such as self-service coaching modules.
The Sun finally sets on Mirra Series 2 A critical milestone has been reached with the Mirra Series 2 gradual removal from the market. So what are the options and will the new Mirra Series IV product match up?
