Mobile Phone Recording – comes of age
Compliance and business continuity are the key drivers for recording mobile phones. It’s this year’s ‘hot topic’ and with on-site and cloud/open network technologies available we offer an overview of each to help you decide which solution is right for you.

Catching up on - Industry insights
Reviewing key highlights from the ‘Improving Performance in the Contact Centre’ conference which took place at the end of November.

Does your system need a health check?
It's standard practice to put your car through a MOT. The same principle applies to your call recording system, just imagine the serious consequences of any issues for those who record for compliance or dispute resolution - maybe it's time for a health check?

Police forces welcome the new ‘CODES’ recording system
Business Systems has teamed up with Damovo to develop CODES (Complete Online Digital Evidence System) which meets the needs of today's police force by replacing analogue cassette recorders used within interview suites with an end-to-end digital system.

CASE STUDY: Moveme.com achieves call centre fluidity
Moveme.com has seen a real difference to overall profit margins and have optimised their outbound customer contact process by incorporating OPEX’s telecoms functions for preview dialling, call recording and Aeriandi’s scripting and interaction management tool.

Project Manager's Casebook - Potential Gotchas
Call Recording & PCI Compliance
Find out what you need to do with your call recording, systems and processes to ensure that they meet PCI compliance and how our professional services team can help.

Job Vacancies at BSL
Business Systems is expanding and seeking self motivated, talented, passionate individuals for positions including: internal sales manager, sales executive, project manager and customer service manager.