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[INFOGRAPHIC] The State of Workforce Management in Contact Centres 2017

[INFOGRAPHIC] The State of WFM in Contact Centres


[INFOGRAPHIC] The State of Workforce Management in Contact Centres - 2017

We wanted to find out how far contact centres have come in incorporating Workforce Management into their operation, so we asked 100 contact centre professionals what they thought. 

So is it finally ‘Game On’ for Workforce Management? Download our infographic and find out!

As well as the infographic, don't forgot to also download the corresponding report 'The State of Workforce Management in Contact Centres - 2017'. 
 

[INFOGRAPHIC] The State of Workforce Management in Contact Centres 2017