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Event: Improving Performance in the Contact Centre
Seminar Series

The next generation of quality monitoring and performance
management

TO RECEIVE A PRIORITY INVITATION REGISTER NOW ON-LINE >
**Please note the last event was oversubscribed so registering your interest early is advisable. This is a 'free' conference.

Dates: Nov 06 and Spring 07
Venues: Throughout the UK ( Click here to receive details on one near you )

These seminars are designed for call centre managers to keep a breast of the latest strategies for best practice to improve performance throughout the call centre. Industry experts will share ideas and trends in the industry, which can help organisations, gain a competitive edge. The event will blend keynote presentations, case study material from example call centres and updates of the latest technology available for performance improvement.

Why attend?
This conference and exhibition showcase provides a valuable insight to call centre managers by demonstrating effective tools and techniques, to help improve quality.

An ideal conference for call centre directors, operational managers and team leaders involved in finding strategies and techniques to: -
  • Improve customer relationship management (CRM)
  • Accurately measure key performance indicators
  • Improve staff training and coaching
  • Motivate and incentivise staff
  • Aid information flow and provide management reporting for strategic decision making
  • Increase cross-sell and up-sell
  • Gain customer loyalty leading to repeat purchase

The exact agenda and speakers for this seminar series are currently being finalised.

To get a taste for what will be offered please browse the highlights of our last highly successful conference held in February 2006: -

Previous Conference Highlights (View Agenda)
Fresh ideas were delivered, using a blend of keynote presentations from industry experts such as the Call Centre Association, product demonstrations of the leading technology solutions and case studies presented by actual contact centre managers.


Hosted by:

      Featuring: More about the speakers and host companies >


Workshops and Exhibition (More Information)
There was also a chance to network with industry peers to discuss and exchange ideas and experiences in interactive workshop sessions at the end of the day. An exhibition showcase provided an ideal arena to look at call centre technology solutions in more depth.

This is a free event but places are limited.

Register For a Priority Invite for our Forthcoming Series Now On-line >

Business Systems reserves the right to refuse entry to any parties deemed inappropriate to attend.