Call Logging and Monitoring Health Checks – System and Quality Programme
Part of Business Systems professional
services is to offer Health Checks on any aspect of your recording and monitoring
solution or your quality programme. Buying a Health Check gives
you access to Business Systems’ call monitoring system experts
and quality management consultants, the most highly qualified in
the industry.
Key Components – Call Monitoring
Systems Health-Check
•
In Depth Analysis of all existing
system configurations
•
Recording quality check on random or pre
selected channels
•
Functionality tests
•
Minor equipment issues identified and resolved
•
Major faults highlighted and action plan initiated
•
Functionality checks on remote client workstations
•
Full written report
Key Components- Quality Programme
Health Check (DNA)
•
Full Development Needs Analysis (DNA)
on your quality programme
•
On-site visit with leading call centre
expert
•
Comprehensive Business Plan and Strategic
Assessment document with actionable recommendations
•
Comparative benchmarking data against industry standards
•
No risk - Full Money Back Guarantee
on DNA consultancy and business maximisation service
if not satisfied
Key benefits
•
Eliminates risk of impending system failure
•
‘Hands on’ advice on system
usage
•
Advice on ‘best practice’
methods for recording recovery
•
Expert recommendations for possible enhancements
Key benefits
•
Synchronisation of business goals and
objectives with daily working practices
•
Cost savings through identification of
inefficiencies
•
Practical ongoing methods
to ensure continual success
•
Knowledge transfer from expert
in quality management for contact centres
Part of Business Systems professional
services is to offer Health Checks on any aspect of your recording and monitoring
solution or your quality programme. Buying a Health Check gives
you access to Business Systems’ call monitoring system experts
and quality management consultants, the most highly qualified in
the industry.