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General

Business Systems provides recording and quality measurement solutions for any organisation needing to record, store and replay voice, screen or VoIP transactions for compliance, to prove best practice, to resolve disputes, to verify facts/ sales transactions or for training and measuring performance.

Our recording solutions are used by:

• Call Centres
• Financial Institutions
• Mining and Quarrying
• Pharmaceutical
• Food and Drink Manufacturing
• Air Traffic Control
• Fire, Ambulance, Police
• Local Government/ Councils
• Community Carelines
• Transportation
• Medical Advise Lines
• Doctors on Call

Key Features of Recording Solutions

• Choice of 3 market leading products offering from 4 lines of recording to thousands of channels – Mirra, Wordnet, Nicelog

• Integration with industry technologies - most telephone switches, LAN/WAN, IP infrastructure

• Single media or multi-media recording – voice, screen, VoIP & radio

• Easy to use intuitive management software for quick and simple search and replay of calls

• Latest storage medias – optical and network attached

• Remote playback and system management via Internet browser

• Integrated performance measurement/quality monitoring software

 

Key Benefits

• Reduced liability to organisation through proof of all communications

• Proven, reliable recording technology solutions

• Independent advise – UK’s largest independent provider

• Full UK support coverage and multiple service options

• Industry accreditations – Thales (Racal) Unity Partner, Highest Accredited Nice Partner (Platinum NASP), ASAP member.

 

Contact Us to discuss your requirements further

 
 
 

From our clients:-

"Business Systems provided the best coverage for our expanded Scottish operations meeting our service level agreement requirements"
 
- Tony Plowright, IT Telephony Manager of Barclays Stockbrokers, one of the UK’s largest retail stockbrokers

 


Sales:
0800 458 2988


Switchboard:
020 8326 8200

 
 
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