Business Systems provides call recording, interview recording and quality monitoring solutions for any organisation needing to record staff conversations or interviews to assist with resolving disputes, verifying facts and sales transactions or for training and measuring staff performance.
Our call recording solutions are used by:
Key Benefits of Business Call Recording
- Improve staff sales techniques and conversion rates - by regularly reviewing staff sales calls
- Resolve customer disputes quickly and confidently - providing an indisputable record of each customer interaction
- Identify improvements in sales or business processes - by listening to both sides of the conversations
Features of Call Recording for Business
Integration with industry technologies - most telephone switches, LAN/WAN, IP infrastructure
Capture interactions across voice, screen, email, social media, web chat VoIP & radio
Easy to use, intuitive software for quick and simple reporting and search and replay of calls
Integrated performance measurement/quality monitoring software
Contact us to discuss your requirements further.