Product Taster Sessions

12.30 - 12.45     Workforce Management
Understand the latest developments to NICE’s IEX product and the key deliverables for any organisation looking to drive operational efficiencies from a WFM implementation. 

- Jackie Griffin, Sales Manager, WFM & Back Office, EMEA, NICE Systems

12.55 - 13.10     Multi & Cross Channel Analytics, Real Time Impact and Real Time Speech Analytics
David highlights the key difference between each of these product terms and defines how they can operate in either a standalone environment or work in conjunction to deliver real business ROI.

- David Mason, Major Accounts Manager, Business Systems

13.20 - 13.35      OPEX Hosted Telephony Solutions
An introduction to OPEX Call Crafts’ on-demand business telephony applications, incorporating hosted call recording, ACD and IVR solutions.

- Andy Mahoney, Business Development Manager - CallCraft, OPEX Hosting

13.45 - 14.00     Mobile Phone Recording from Red Box Recorders
Find out more about Red Box’s new Quantify Mobile Recording Suite, developed to meet FSA regulation it is designed to be remarkably easy to implement, integrate and manage.

- Pete Farnsworth, Account Manager, Red Box Recorders

14.10 - 14.25      Mobile Phone Recording from Teleware
A new addition to the Business Systems suite of products, find out what Teleware Mobile has to offer any organisation seeking a compliant, In-Network mobile call recording solution.  

- Stephen Thurston, Director, Business Systems

14.35 - 14.50     Market Detect, Trading Surveillance System
An introduction to Market Detect, a cost effective real time trading surveillance tool designed to assist with market abuse and fraud detection.

- Mike Jones, Analytics Consultant, Business Systems