Annual Conference 2011 Interviews
Video highlights from the 2011 Annual Conference
Simply click on the image below to view the video you would like to see.
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What support should you be seeking from a technology supplier?
(1.35 mins) |
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Why are tools like Workforce Management so important? Jackie Griffin, (2.09 mins) |
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Why are companies like BNY Mellon investing in Speech Analytics? Jenefer Campbell, (48 secs) |
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What tips can you give to contact centres looking to set up a social media customer service strategy? Bian Salins, (1.45 Mins) |
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What can a multi-channel customer experience strategy really achieve? Gerry Brown, |
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What were the key trends in the contact centre industry in 2011 and what should we be looking out for in 2012? Jonty Pearce, (1.03 Mins) |
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What is the benefit of technologies like speech analytics? Paul Cooper, (2.12 Mins) |
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Why consider investing in digital video and audio interview recording technology? Gavin Oxburgh,Senior Lecturer Forensic Psychology, Teesside University (1.28 Mins) View Video> |
