Annual Conference 2011
Improving performance in the contact centre & beyond
Applying technology, people and processes across multiple channels to drive sales and service excellence
*** REGISTER NOW TO SECURE YOUR SPACE AT THIS ANNUAL EVENT ***
Date: Wed 23 Nov 2011
Venue: The Brewery, London, EC1Y
Celebrating its 10th year, the Business Systems Annual Conference attracts over 250 delegates typically from a customer services and call centre operations background. This complimentary event promises to keep customer managers updated on the latest technologies designed to improve performance by driving sales and service excellence. Leading customer service practitioners will share tips on what has worked for them. Delivering a combination of keynote presentations, strong case study material and commentary from industry associations, this conference should not to be missed!
***As there is no cost to attend this event, previous events have been oversubscribed, so early registration is advisable! Please note spaces are limited to a maximum of 4 delegates per organisation***
REGISTER NOW FOR THE ANNUAL CONFERENCE 2011 >>
Why attend?
This conference and exhibition showcase is a valuable tool for stimulating thoughts and ideas, which you can relate back to your team and customer service operations. Demonstrating effective tools and techniques to help improve performance, this event is ideal for Directors and Managers involved with: Customer Satisfaction, Customer Service Levels, Operational Improvements, Compliance and Call Centre Technology to:
• Deliver excellence not average in customer service
• Understand the latest technology trends and how they relate to your organisation
• Achieve rapid return on technology investments
• Leverage interactions across multiple channels to drive service and sales
• Increase cross-sell and up-sell opportunities
• Leverage hosted technology alongside owned equipment to create tailored solutions
• Provide management reporting for strategic decision-making
• Optimise your workforce
• Achieve real time agent guidance
• Network with industry colleagues
*** NEW FOR THIS YEAR - PRODUCT TASTER SESSIONS ***
Your opportunity to find out more about Workforce Management, Multi & Cross Channel Analytics, Real Time Impact, Hosted Telephony Solutions, Mobile Phone Recording and Trading Surveillance tools in a series of 15 minute product taster sessions, find out more >
View/Download Event Brochure here >
Conference Agenda
View this years agenda, incorporating an excellent speaker line up with topics covering real time customer engagement, achieving service excellence in the social age and how to create multi-channel customer experience strategies.
What can you expect?
View videos from last year’s conference, see the highlights or have a look at the 2011 Agenda.
What past attendees said:
"This was a great event, very well organised and with excellent topics and speakers. Thanks again to Business Systems and everyone who made this a good day!" Team Manager, Santander
“Fantastic event, I came last year and it is significantly busier this year. I have seen a lot of names that I recognise from other operations, so personally, networking has been a really good opportunity for me.” Operations Manager, Equity Direct Broking Ltd
“A well attended event; and the speakers are of good quality.” Marketing Director, Findel Education Ltd
“I think the conference is well run, very informative and is pitched at the right level and length for each of the keynote speakers, I'm very impressed.I think it’s a well attended event. There is clearly a good span of people from different backgrounds.” Customer Services Manager, Barclays Loans
Who attended our last event?
Listed below are just some of the organisations which attended last year's event.
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• Accenture |
• National Tyres & Autocare |
This event is free but places are limited so register now to secure a space for you and your team >>
If you have any questions, prior to registering, please feel free to direct these to the events team at marketing@businesssystemsuk.com.
