Forum:
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Setting the Standard on Improving Contact Centre Performance
The Studio, Cannon Street, Birmingham
Thurs 12th June 2008 |
This forum, hosted by the ICS and sponsored by Business Systems showcases improvements which can be made in the contact centre to enhance performance and improve service delivery. Find out how Surrey Police implemented an award winning quality programme and what technologies exist to support and leverage the advantages of a virtual call centre.
Places are limited and will be allocated on a first come first served basis.
Find out more and register to secure your place
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Forum:
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Setting Standards in Compliance & Customer Service
City of London, TBC
October 2008, TBC
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This regional ICS Customer Service Forum hosted by Business Systems offers invaluable advice to the Banking and Finance Sector and will focus on compliance, whilst improving internal and external service delivery. Learn how to make Call Recording, Quality Monitoring and Business Analytics work for your organisation and what technologies exist to facilitate mobile call recording and home working.
Register your interest now
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Conference:
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Improving Performance in the Contact Centre
The Brewery, City of London
November 2008 |
This hugely popular one day conference returns for another year. Some of the leading experts and innovators in the industry will be sharing their knowledge and tips on what has worked for them and what to expect in the future. Some of the hot topics on our agenda will include virtual call centre applications, the state of the industry today and how to implement cutting edge technology solutions into your call centre to improve performance.
This event attracts hundreds of delegates each year so be sure to register your interest now.
Register your interest now
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Exhibition:
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Call Recording Exhibition Showcase
The Brewery, City of London
November 2008
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This essential City based event is ideal for those involved in planning strategy or maintaining existing systems. We will be showcasing the very latest market leading solutions for call recording, VoIP recording, compliance, fraud detection, advanced analytics, hosted solutions and much more. If you're involved in telecoms, operations, compliance or finance then this is for you. Come along and view live demonstrations and speak first hand to representatives from leading manufacturers.
Register your interest now
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Trade Exhibitions & Conferences
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Exhibition:
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Unified Communications Expo 2008
National Hall Olympia , London
9th -10th April 2008
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Visit Business Systems and our sister company OPEX Hosting Ltd on stand 210 where you will be able to talk first hand about virtual call centre applications and traditional CPE products.
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Exhibition:
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Contact Centre Planning Conference & Exhibition
The Midland Hotel, Manchester
28th -29th April 2008
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Business Systems and OPEX Hosting are exhibiting at this Professional Planning Forum annual event and invite you to visit our stand.
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Exhibition:
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Call Centre Clinic LIVE: Attrition Boot Camp 2008
Sofitel, St. James, London
4th -5th June 2008
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Business Systems and OPEX Hosting are exhibiting at this event and invite you to visit our stand.
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Exhibition:
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ContactCenterWorld Conference & Exhibition
Regents Park Marriott, London
17th -19th June 2008
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Business Systems are exhibiting at this event and invite you to visit our stand.
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Exhibition:
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Call Centre Expo 2008
NEC Birmingham
16th -17th September 2008
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Visit the Business Systems stand E9 and see the latest call recording, business analytics, mobile call recording and remote workforce innovations. Our expert consultants will be on hand to provide independent advice on best fit systems from a vast portfolio of solutions from today's leading manufacturers. Come along and have an informal chat and see a product demo.
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