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Events

Events

In this webinar with Call Centre Helper and Moo, we looked at how to better understand the Voice of the Customer.

Missed it on the day? Here is a link to the webinar recording

Title: How to better understand the Voice of the Customer 
Date: Thursday 9th March  

Time: 1PM UK Time

Webinar: How to better understand the Voice of the Customer

 

Panellists

  • David Mason – Business Systems
  • Dan Moross – Moo
  • Jonty Pearce – Call Centre Helper

Topics to be discussed:

  • Using Speech Analytics
  • Really understanding why your customers are calling
  • Mapping the entire customer journey
  • Getting to the root cause of problems before they escalate
  • Tips for Increasing survey completion rates
  • The right sample sizes
  • Avoiding survey fatigue
  • Use of proactive notifications
  • Hints and tips from the audience