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Events

Events

Don't miss our talk on Analytics & Agent Insight happening on Day 1 of Customer Contact expo:

Speaking Slot: Analytics & Agent Insight 
Date: Weds 28th Sept

Time: 10:15 - 10:35

Short Synopsis: They say ‘what gets measured gets done’. So how do you ensure that you bring meaning to 100% of interactions taking place in your organisation? How do you know that you are analysing the most meaningful or critical calls?

How do you make the most out of the wealth of data you collect every day across your different systems and touchpoints?

Find out how Interaction Analytics through the process of analysing and capturing significant communications, and Business Intelligence with powerful dashboard technology, go hand in hand in driving a culture of performance and success within an organisation.