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Call Recording, Quality Management & Analytics - Overview |
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Centre Quality Management – Business Systems offers
call recording consultancy and business maximisation services
for Call Centre managers, quality managers, supervisors
or team leaders with organisations of 4 agents to thousands of agents,
to help create or improve a quality management programme.
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Recording Health Checks – For people responsible
for ensuring smooth running of older, ‘non-quality
checked’ call recording equipment, or large complex
installations Business Systems offers Systems Health Checks
or to assess the efficiency of a quality management programme
within contact centres, Business Systems offers a Quality
Programme Health Check (DNA).
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Recording Technical Consulting –A flexible and powerful analytics solution incorporating the latest Complex Event Processing (CEP) technology designed to assist financial institutions in detecting and preventing market abuse, minimise trading risk whilst ensuring compliance.
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Market Detect – Enterprise Level Trading Surveillance System – A flexible and powerful analytics solution incorporating the latest Complex Event Processing (CEP) technology designed to assist financial institutions in detecting and preventing market abuse, minimise trading risk whilst ensuring compliance.
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Nexidia – Advanced Speech Analytics Solution – A powerful and scalable speech analytics tool that provides rapid indexing of audio files using phoneme-based technology. This technology greatly assists with business process and compliance /regulatory matters by identifying and monitoring the key issues that affect the organisation. Easily applied across multiple industries including contact centres, finance and public safety this application can be seamlessly integrated into existing recording solutions thereby improving operational efficiencies.
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