Cloud and hosted services are increasingly becoming the ‘norm’ as a more flexible way to acquire business telephony applications with none of the upfront cost and risk.
Hosted Telephony & Contact Centre Applications
Applications like call recording, call routing and interactive voice response have been widely available as a hosted service for a number of years now and as acceptance and demand grows we are starting to see higher end applications like workforce management and speech analytics follow suit.
Business Systems have been working with a number of partners over the years to build a solid range of hosted and cloud applications which can help organisations seeking the following:
- Small contact centres and start-ups can gain access to advanced tools at low IT cost and with practically no capital expenditure
- It’s easy to scale up or down depending on business needs, giving you greater control over your costs
- Users can have controlled access to the service regardless of location or device, increasing mobility as well as productivity
Contact us on 0800 458 2988 or email us for further information on our cloud based services.
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This whitepaper is aimed at decision makers who are reviewing the case for implementing a hosted contact centre solution. Its purpose is to: outline the types of organisations which should be considering hosted.