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Case Studies

Case Studies

24/7 out-of-hours healthcare service chooses Business Systems for Call Recording Solution

Frendoc has achieved significant productivity gains by replacing their media based call recorder with a VocalCompactPro secure..

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A Tier 1 multinational bank selects Business Systems to manage major legacy call recording project

Business Systems implements the Vocal Wordwatch portal to help the bank meet its regulatory obligations

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Abbey Legal Protection use VoIP Call Recording as a unique differentiator to attract new clients

Operating for over 15 years and part of the Abbey Protection Group, Abbey Legal Protection (ALP) is a business-to-business...

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ABN AMRO invests in Red Box Recorders and Business Systems Managed Service

Following a merger with Fortis, ABN AMRO had an opportunity to upgrade their recording technology opting for a voice recording..

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Air Products opt for Platinum Call Recording Solution

Air Products Healthcare is a division of one of the largest industrial and medical gases companies in the world. Today...

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Atkins Helpdesk Differentiate Service & Drive Efficiencies with Call Recording & WFM Solution

Atkins is the largest multi-disciplinary consultancy in Europe and the world's eleventh largest international design....

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Bookmaker places a safe bet on Business Systems call recording

Betfred is the world's largest owner-operator bookmaker. A significant proportion of bets are still placed over the phone during popular sporting events including the Grand National...

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CE Electric use Audiolog to energise customers and empower staff

CE Electric UK delivers electricity to over 3.8 million properties across the North East of England, Yorkshire and Northern...

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Dekra - Hosted Call Recording & Quality Monitoring

Business Systems helps Dekra, a premier auto-motivation specialist increase sales and profitability with Hosted Call Recording and Quality Monitoring.

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Driving service excellence for a world-class investment corporation with Interaction Analytics

Business Systems implements NICE Interaction Analytics to help add value to the Bank's Client Service Centre.

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Equiniti drives change and continuous improvement with Speech & Interaction Analytics

Find out how Equiniti obtained better customer insight and optimised their processes with the implementation of a Speech Analytics solution.

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Equity Insurance Group demonstrates agility and service excellence through quality monitoring...

Equity Insurance Group is a specialist motor insurer in the UK. The group comprises: Equity Insurance Partnerships, a leading...

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Eurotunnel deploy NICE Perform for compliance, business continuity and treating customers fairly...

Eurotunnel is the company responsible for running the 35 minute passenger shuttle service through the Channel Tunnel between...

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Experian drive business change and customer retention with Analytics

Experian is a leading global information services company providing consumer information, credit services, decision analytics...

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Flexibility, innovation and trust underpins Capita managed service model

Capita is the largest UK owned customer management outsourcing company. With over 40 years of experience the company's...

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Hexagon Housing unlock the potential of call recording and put residents first

With over 120 staff operating in South East London, Hexagon Housing have been providing quality social housing care and support services to vulnerable client groups for more than 20 years. Managing over 4,000 properties...

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Hillarys made-to-measure quality approach extends to customer service

Established in 1971 Hillarys is the UK's number one supplier of made-to-measure blinds, shutters and curtains. Handling over 1.2 million inbound customer contacts a year the company is dedicated to providing the highest levels of customer service...

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Knauf build a solid foundation with Vocal Wordwatch call recording portal

Founded in 1932 Knauf is one of the UK's leading manufacturers of plaster, plasterboard and drywall systems as well as providing lightweight solutions for flooring, ceilings and tiles. Implementing these solutions across the UK, Knauf's customers include..

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NATS choose Business Systems UK LTD for operational trial of digital voice & radio recording solution

National Air Traffic Services Ltd (NATS), the preferred provider of air traffic services in the UK, has chosen Business Systems UK

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Surrey Police set standards on customer service

In line with the Home Office initiative to be more responsive to the public, Surrey Police decided to improve the quality...

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Wessex Water select latest generation Quality Monitoring

Wessex Water is a water and sewage treatment business covering 10,000 square kilometres of South West England...

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