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Vocal Recorders - VocalUltraPro |
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Key benefits
Minimal integration needed
Multi-use recording applications within one server
Secure investment using modular design
Failsafe system: Recordings automatically backed-up
VocalUltraPro is a corporate call recording solution,
supporting up to 240 channels per server, but capable
of recording larger applications using multiple servers.
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The VocalUltraPro offers
the broad flexibility required in corporate environments,
supporting any telephony infrastructure. It is ideal for
organisations that require the ability to record constantly,
selectively for training or coaching or ‘on-demand’
for specific incidents. All corporate communications can
be captured - Voice, VoIP and screen activity simultaneously
within the same server. |
Key Features |
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Fully scalable: 8 to
192 analogue channels, 8 to 240 digital channels or 240
channels
via 8 x E1 ISDN per server
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Playback calls via telephone,
PC speakers or remotely over the LAN |
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Integrates with wide range
of switches (PBXs). |
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CTI integration or inexpensive d-channel
connectivity offers detailed call information |
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Wide choice of search parameters for retrieving calls |
Reliability and Flexibility |
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Fail safe recording environment
with hot-swappable, mirrored 160Gb internal hard drive |
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Up to 40,000 hours of
storage to hard drive before storage media needed |
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Automatic archiving to
single or dual 9.4Gb DVD-RAM drives |
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Latest in DAT archiving available
with single or dual 12Gb DDS4 |
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Wide choice of archived storage options,
which include; DVD-RAM, DDS4 DAT or centralised network
storage. |
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Open architecture, supporting familiar IT platforms: SQL
database and Windows 2000 |
Optional Advanced Features |
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Extract detailed call
information for fast and easy retrieval, using the d-channel
or CTI (computer telephony integration) |
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Archive older calls to
a central location on the IT network (using NAS, SAN or
central archived storage)
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Integration to quality
management software to evaluate and monitor staff performance
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Record VoIP and/or screen in the
same server unit as traditional voice calls |
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Live monitoring for pro-active call
resolution |
Need Quality Monitoring Software to score and assess staff?
VocalIQ Quality Monitoring Software integrates with VocalUltraPro
more information
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