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Vocal Recorders - VocalMaxPro |
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Key benefits
Lower acquisition cost, high functionality call recording
systems
Minimal integration needed
Multi-use recording applications within one server
Secure investment using modular design
VocalMaxPro recorders are mid-range call recording systems,
supporting from 4 to 180 channels of recording per server.
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VocalMaxPro call recording systems provide a
low cost flexible growth path for small to medium applications.
They support any telephony infrastructure and all types of
recording simultaneously, total/constant recording, selective
for training or ‘record on demand’ for specific
calls. Investment can be phased adding modules to record VoIP
and screen activity as and when required without additional
hardware investment. |
Key Features
Fully scalable: 8 to 96 analogue channels, 8 to 120 digital
channels or 180 channels
via 6 x E1 ISDN
Playback calls via telephone, PC speakers or remotely over the
LAN
Integrates with wide range of switches (PBXs).
CTI integration or inexpensive d-channel connectivity offers
detailed call information
Wide choice of search parameters for retrieving calls
Reliability and Flexibility
Failsafe recording using hot-swappable, mirrored 80Gb internal
hard drive
Up to 21,000 hours of storage to hard drive before storage media
needed
Automatic archiving to single or dual DVD-RAM drives
Open architecture, supporting familiar IT platforms: SQL database
and Windows 2000
Single server design minimises points of failure and reduces
the cost of acquisition and maintenance
Optional Advanced Features
Extract detailed call information for fast and easy retrieval,
using the d-channel or CTI integration
Archive older calls to a central location on the IT network
(using NAS, SAN or central archived storage)
Integration to quality management software to evaluate and monitor
staff performance
Record VoIP and/or screen in the same server unit as traditional
voice calls
Live monitoring for pro-active call resolution
Need Quality Monitoring Software to score and assess staff?
VocalIQ Quality Monitoring Software integrates with VocalMaxPro
more information
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