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Large Telephone Recording Systems - NiceLog V.8.9
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Click here for information on Nice Perform Version 9
For organisations requiring recording from 32 channels to hundreds, the NiceLog telephone recording solution offers high capacity recording for voice, VoIP, radio and screen activity (screen recording is used for training and performance measurement). An ideal corporate solution for contact centres, trading floors, and Air Traffic Control (ATC).
Using a proprietary platform the NiceLog recording range has been proven to offer uncompromised digital quality recording and advanced compression technology. NiceLog's professional software applications and integration with most industry standard telephony, provides complete flexibility to either blanket record or 'selectively' record.
Recording Applications
- For quality monitoring, selective recording can be specified, by setting schedules to record either randomly or specifically using a variety of criteria such as agent name, dialled numbers, DNIS/DDI, call direction, switch information or caller ID.
- Blanket recording or 'Total recording' makes NiceLog suitable for organisations that need transaction verification, compliance or risk management.
- Record on demand applications within NiceLog enable recording to be initiated at any time while a call is in progress, by simply pressing a button on designated workstations.
- Real time monitoring allows organisations to view the current status of any calls and initiate voice and/or screen recording if required.
Key Features
- Unlimited recording capacity (16 - 480 channels per logger)
- Conventional telephony, Radio and Screen Recording available
- Multi-media recording via PCI based technology
- Full integration with ACDs, Turrets, CTI Middleware, Predictive Dialers
- Multiple Storage Options -DDS4, AIT1, AIT2, DVD RAM or NAS
- Fully secure redundancy option
- Playback via telephone, speaker, LAN or WAN
- Remote maintenance via LAN or Modem
Need Quality Monitoring Software to score and assess staff?
NiceUniverse provides a state of the art web based quality monitoring solution and integrates with NiceLog
more information
Nice Perform Version 9
The next generation of business transaction recording. Nice Perform brings together all the experience of high capacity, high quality recording in mission critical environments and performance measurement and analysis tools for service centres.
NICE Perform integrates with Microsoft .NET client-server technology, which utilizes NICE Perform's smart client installed on the desktop and communicating with the central server for rapid system integration. This technology reduces overheads, improves response time and eases the installation of updates and new versions
Key Features
Web-based Applications
NicePerform utilises the power of the internet allowing organisations to manage their systems, access recordings and run reports from web based applications.
Advanced Search facilities
Integration with audio technologies enables keyword searches, word spotting and 'emotion detection' within voice calls, which helps to find valuable information which would otherwise be hidden.
Advanced Analysis/Reporting
- By searching for 'keywords' all parts of the organisation can extrapolate information from call recordings.
- Competitor keyword search can aid market analysis
- Customer complaints investigative work can analyse calls with high emotion scorings or words commonly used during complaints.
- Marketing can analyse market responses to particular products by listening to calls with certain product names mentioned
- Fully customisable reports allow users structure analysis clear formats to aid decision making
Multi-media Recording
ScreenSense™ lets agents and supervisors record customer interactions based entirely on what takes place on the agent's desktop. Users can trigger a recording according to a predefined screen event and tag the recording with the event-type (or name) for later analysis. ScreenSense can be easily installed and customised by users.
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