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Call quality monitoring and management solutions -
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Low cost entry-level call evaluation and coaching software providing call scoring and reporting capabilities for telephone based teams as small as 3 people or larger organisations with simple requirements. Ideal for managers just starting to look at improving the quality of telephone service. A perfect tool for transferring paper based appraisals to computer. Evaluate integrates with most call recorders.
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For contact centres or telephone based teams of up to 100 staff, Nice Advantage, based on Nice's flagship product Nice Universe provides an affordable tool, ideal for medium sized organisations. Full integration with the Nice recording solutions enables managers to plan and schedule recordings of specific staff, save evaluations and analyse results. Business Systems provides consultancy alongside this package to help organisations establish an effective quality programme.
This software solution has been discontinued by the manufacturer. Development will cease in April 2007 and manufacturer support will cease in April 2010.
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For contact centres or telephone based teams of up to 100 staff, Vocal IQ from Business Systems provides a web-based quality management tool. Fully integrated with the Vocal Range of Recorders, but also available for use with other recorders, Vocal IQ provides full call scoring and evaluation capabilities with the ability to view and score screen activity also. With full management reporting available and web-based architecture organisations can use this tool to manage teams located in multiple sites. Business Systems provides consultancy alongside this package to help organisations establish an effective quality programme.
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