Quality
Programme Development – Business Systems offers
training from expert consultants fully experienced in running
quality management programmes. These programmes are ideal
for managers wishing to start or improve quality programmes
in call centres, help desks, or telemarketing / telesales.
"The call recording system has become a key tool for the team leaders, enabling them to easily pick up on training or coaching issues any agent may have"
- Chris Mason, Resource & Support Manager at Yorkshire Building Society
