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Call quality monitoring and management solutions -
Medium to Large Overview |
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For monitoring teams of up to 100 staff, Vocal IQ from Business Systems provides a web-based quality management tool. Fully integrated with the Vocal Pro Range of Recorders, but also available for use with other recorders, Vocal IQ provides call scoring and evaluation to view and score screen activity alongside calls. Can be used to manage teams located in multiple sites.
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For monitoring teams of up to 100 staff, Vocal InspirationPro from Business Systems is designed for use alongside the Vocal Evolution range of recorders. Vocal InspirationPro offers call scoring and performance measurement for all types of customer communication alongside an in-built resource scheduling facility. Vocal InspirationPro offers an ideal mid to large range quality monitoring solution with multi-site capability.
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Vocal Customer Experience Suite
A flexible recording platform based on industry standard hardware, lowering the cost of acquisition to experience the next generation of recording for measuring customer service. Offers the latest in recording technologies, triggering and tagging call recording and screen recording to according to rules and offering full web-based recording applications such as quality monitoring and reports.
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For organisations looking to monitor more than 100 staff, Business Systems provides Nice Universe, Nice's award winning flagship solution designed for use with the Nice Systems recording range. Nice Universe provides call scoring templates, recording schedules and full analytical reports enabling managers to monitor multiple teams or different marketing campaigns. The web browser-based architecture makes this solution ideal for larger organisations and multi-site operations.
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For large enterprises Nice Perform, Nice's latest offering, provides advanced analytics by linking recording to other information contained throughout the business. Nice Perform builds on Nice's award winning quality monitoring solutions to incorporate new technologies such as audio analysis, state of the art visualisation techniques and Internet based architecture. Full consultancy and implementation services from Business Systems, Nice Systems only Diamond partner ensures a successful quality monitoring programme using Nice Perform.
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A brand new approach for contact centres to manage and drive business performance throughout the enterprise, ensuring organisations can run their business in an insightful and proactive manner. It gives contact centres the ability to gain a single view of their business whilst improving efficiency, effectiveness and quality of service.
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