Business Systems provides call recording and workforce optimisation solutions for inbound or outbound contact centres with 4 to 1000 agents needing to record voice calls, emails, live chat, social media or VoIP interactions for performance measurement, agent training, CRM systems measurement, compliance, transaction verification or fact finding.
Key features of solutions for contact centres
- Solutions designed to support multi-channel contact centre interactions including email, web chat, social media and more
Key benefits for contact centres
Consistent quality assurance of individual front line staff, specific sales or marketing campaigns and groups of agents
Contact centre managers, supervisors, team leaders and quality assurance staff identify and pinpoint the correct calls and interactions to address targeted areas for improvement in the organisation
Reduce liability costs and risk to the organisation by having the evidence captured in a voice recording to prove what was or was not said
Business Systems helps organisations to implement a complete quality management solution integrated into business processes and company objectives by supplying consultancy from an industry expert in the field of quality.
Contact us to discuss your requirements further.