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Brochures

Brochures

OPEX - Hosted Call Recording

OPEX call recording is a hosted service enabling organisations to record calls without the need to install and maintain expensive capital equipment on their premises. The OPEX service captures the call.

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Legacy Call Recording Retrieval

Automated voice recording retrieval from older tape and legacy call recording systems.

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OPEX Overview

OPEX Hosting specialises in delivering hosted telephony applications and contact centre solutions.

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Red Box Quantify Brochure

Voice and data recording. Red Box makes it easier than you imagine.

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Teleware Mobile Phone Recording

TeleWare Mobile Compliance (TMC) enables financial organisations to record mobile communications and audit text messages.

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Vocal Insight - Real Time Business Intelligence

Vocal Insight is a dashboard reporting and performance management application which can be connected into multiple data sources simultaneously to provide real time business intelligence.

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Voice Recording Assurance

Automated systems monitoring technology for proactive monitoring of telephony, turret and call recording solutions.

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NICE Quality Central

NICE Quality Central provides end-to-end automation and insight from the entirety of a customer's journey and across complex processes.

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NICE Engage

NICE Advanced Interaction Recorder (AIR), part of the NICE Engage Platform â?? delivers the industryâ??s first real-time streaming solution.

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O2 Mobile Recording

Mobile Recording from O2 is a next generation, network based mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system.

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Verint Impact 360 Recording

Verint Impact 360 recording is used to meet government and industry compliance obligations as well as providing fact verification, reducing risk and improving customer experience.

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NICE Workforce Management

NICE WFM offers you the flexibility to fit forecasting and scheduling to your specific environment.

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Teleopti Cloud-Based Workforce Management

Teleopti offers their workforce management solution, Teleopti CCC, as a cloud based solution together with Microsoftsâ?? Azure hosting service.

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Verint Impact 360 Workforce Management

Verint's Impact 360 is enterprise workforce optimisation software that helps organisations improve everything that impacts the customer experience.

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NICE Back Office WFM

Powerful Back Office WFM software including Workforce Management, Performance Management, Process Management and Quality Management solutions.

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NICE Real-Time Authentication

NICE Real-Time Authentication provides end-to-end authentication in the contact center, allowing agents to focus on providing great service whilst shortening Average Handle Time.

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NICE Communication Surveillance

NICE Communication Surveillance monitors traders across all channels of communication including voice and text to ensure essential compliance protection.

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NICE Interaction Analytics

NICE Interaction Analytics extracts valuable business intelligence from customer recordings and interaction data.

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