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Brochures

Brochures

NICE Engage

NICE Advanced Interaction Recorder (AIR), part of the NICE Engage Platform â?? delivers the industryâ??s first real-time streaming solution.

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Legacy Call Recording Retrieval

Automated voice recording retrieval from older tape and legacy call recording systems.

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WORDWATCH Call Recording & Quality Monitoring

The Vocal Wordwatch Portal provides you with a single user interface to access recorded calls and other interactions from cloud, on premise, mobile and legacy call recording systems.

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Red Box Quantify Brochure

Voice and data recording. Red Box makes it easier than you imagine.

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Teleware Mobile Phone Recording

TeleWare Mobile Compliance (TMC) enables financial organisations to record mobile communications and audit text messages.

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Vocal Insight - Real Time Business Intelligence

Vocal Insight is a dashboard reporting and performance management application which can be connected into multiple data sources simultaneously to provide real time business intelligence.

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Voice Recording Assurance

Automated systems monitoring technology for proactive monitoring of telephony, turret and call recording solutions.

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NICE Quality Central

NICE Quality Central provides end-to-end automation and insight from the entirety of a customer's journey and across complex processes.

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O2 Mobile Recording

Mobile Recording from O2 is a next generation, network based mobile recording solution that captures calls and text messages made and received on any mobile device regardless of operating system.

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Verint Impact 360 Recording

Verint Impact 360 recording is used to meet government and industry compliance obligations as well as providing fact verification, reducing risk and improving customer experience.

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NICE Workforce Management

NICE WFM offers you the flexibility to fit forecasting and scheduling to your specific environment.

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Teleopti Cloud-Based Workforce Management

Teleopti offers their workforce management solution, Teleopti CCC, as a cloud based solution together with Microsoftsâ?? Azure hosting service.

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Verint Impact 360 Workforce Management

Verint's Impact 360 is enterprise workforce optimisation software that helps organisations improve everything that impacts the customer experience.

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NICE Back Office WFM

Powerful Back Office WFM software including Workforce Management, Performance Management, Process Management and Quality Management solutions.

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NICE Real-Time Authentication

NICE Real-Time Authentication provides end-to-end authentication in the contact center, allowing agents to focus on providing great service whilst shortening Average Handle Time.

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NICE Communication Surveillance

NICE Communication Surveillance monitors traders across all channels of communication including voice and text to ensure essential compliance protection.

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NICE Interaction Analytics

NICE Interaction Analytics extracts valuable business intelligence from customer recordings and interaction data.

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OPEX Overview

OPEX Hosting specialises in delivering hosted telephony applications and contact centre solutions.

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OPEX - Hosted Call Recording

OPEX call recording is a hosted service enabling organisations to record calls without the need to install and maintain expensive capital equipment on their premises. The OPEX service captures the call.

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Nexidia Interaction Analytics for Financial

Nexidia Interaction Analytics offers scalability and flexibility to deliver meaningful results and insights rapidly

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Nexidia Interaction Analytics

Nexidia Interaction Analytics handles and analyses large volumes of customer data delivering meaningful results rapidly

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Verint 360 Speech Analytics Brochure

Verint Impact 360 speech analytics enables companies to anticipate market and customer needs faster by extracting valuable intelligence contained in customer calls.

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Red Box Quantify AudioSearch Brochure

Red Box Quantify AudioSearch helps you to search and analyse the spoken content of voice recordings with unprecedented speed and accuracy.

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Feedback Ferret Brochure

Feedback analysis and reporting platform using text analytics to transform customer feedback into actionable insight.

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NICE Fizzback Analytics Brochure

NICE Fizzback Analytics helps you increase response rates and analyze all types of feedback for actionable insights

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Red Box Quantify QM Brochure

Red Box Recorders Quantify QM is a quality management package enabling customers to manage call assessment, management, reporting and coaching within small to medium sized contact centres.

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NICE Robotic Automation Brochure

NICE Robotic Automation automates those routine processes that do not require human thought or involvement.

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Smartnumbers Mobile Call Recording Brochure

Record and monitor mobile business calls and texts for compliance and dispute resolution.

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