Tag Archives: workforce management solutions

Posts Tagged ‘workforce management solutions’

Cloud versus On-Premise –The battle rages on

Cloud versus on premise. That familiar on-going battle. As a contact centre professional, which one do you choose, particularly when scoping out your requirements for a Workforce Management solution? In a nutshell, there a number of benefits a cloud workforce … Continue reading

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Four signs your workforce management system is no longer fit for purpose

Workforce management (WFM) technology has moved on leaps and bounds in the last 5 or 6 years so how confident are you that the system you bought into years ago is still fit for purpose in today’s challenging and complex … Continue reading

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