Tag Archives: Speech Analytics

Posts Tagged ‘Speech Analytics’

What is entry level speech analytics and why it’s a must for MiFID II compliance

In an effort to comply with ever-tightening regulations such as MiFID II, Financial Institutions have re-focused their efforts on expanding their compliance teams as well as investigating already established technologies, such as Speech and Text Analytics. This technology has proven … Continue reading

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The emergence of Interaction Analytics as a compliance tool

Business Systems’ Tim Thurston explains how Interaction Analytics can be used to help comply with the ever tightening regulations within the financial services Industry. Why is the adoption of Interaction Analytics gaining momentum within financial services? In an effort to … Continue reading

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Using Speech Analytics in Retail Banking

A few years back we were discussing how the mis-selling of Payment Protection Insurance has highlighted a need for banks to improve monitoring of customer-agent interactions to ensure compliance to regulations. Today, the recent figures published by the FCA regarding … Continue reading

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Top 4 technologies that reduce cost in the contact centre

Contact Centre Managers can face a real challenge when it comes to reducing cost. To make the most out of every customer interaction requires a balance of productivity, quality and efficiency in day to day operations. Here are our top … Continue reading

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Speech Analytics in the Police Force Control Room

Facts: A recent study at the University of Michigan suggests that attention and short-term memory processing are directly affected by a person’s surroundings and environment, with noisy environments reducing significantly memory performance The human brain can only hold about seven … Continue reading

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The future and adoption of speech analytics technology

‘Winning the war’ in terms of speech analytics technology awareness We catch up with Martin Hill-Wilson, Customer Engagement and Digital Business Strategist at this year’s Institute of Customer Service Annual Conference, where he shares his views on the latest in … Continue reading

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Profiling the users of Speech Analytics

With the speech analytics market gearing up to be worth $1.33 billion by 2019* the vast potential for this technology is strikingly high. With plentiful room for growth, which sectors are more inclined to implement speech analytics in their organisation? … Continue reading

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10 Valuable Tips On Call Quality Monitoring

A number of valuable insights were shared as a result of the webinar we hosted with Call Centre Helper on Best Practices in Call Quality Monitoring.  Thanks to our brilliant speakers and enthusiastic audience participation, the team came away with … Continue reading

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The future of Speech Analytics technology

THE INNER CIRCLE GUIDE TO CUSTOMER CONTACT ANALYTICS BLOG: 7/7 ContactBabel recently published the ‘The Inner Circle Guide to Customer Contact Analytics’ which was sponsored by Business Systems. For those with a hectic schedule, we created a short series of … Continue reading

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Post Implementation – Getting the most out of speech analytics

THE INNER CIRCLE GUIDE TO CUSTOMER CONTACT ANALYTICS BLOG: 6/7 ContactBabel recently published the ‘The Inner Circle Guide to Customer Contact Analytics’ which was sponsored by Business Systems. For those with a hectic schedule, we created a short series of … Continue reading

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