Tag Archives: legacy call recording

Posts Tagged ‘legacy call recording’

FStech Awards 2017 Winner’s Profile : Compliance Project of the Year

Compliance Project of the Year was another closely fought category at this year’s event, with the judges opting to award the win to Business Systems for its Vocal Wordwatch solution. Financial institutions today are facing tightening national and international regulatory … Continue reading

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Business Systems wins Compliance Project of the Year award

Business Systems has won the award for Compliance Project of the Year at the FStech Awards 2017, with its Vocal Wordwach solution. Business Systems (UK) Ltd, leading compliance and performance optimisation solutions provider, announced that it has won the ‘Compliance … Continue reading

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Vocal Wordwatch: a solution for legacy and live call replay

Business Systems’ Will Davenport explains how award-winning Vocal Wordwatch can provide a viable, secure solution for legacy and live call replay from a single point of access. One of the reoccurring hot topics our clients are coming to talk to … Continue reading

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Survey: are key aspects being omitted when it comes to legacy strategies within the financial sector?

With the majority of respondents agreeing that the biggest threats of non-compliance are financial and reputational, it seems that key aspects of a comprehensive legacy strategy are still being omitted. Since the subprime crisis, the financial services industry has been … Continue reading

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The Insider’s Guide to Live & Legacy Call Recording Part 3

It is Part 3 of The Insider’s Guide to Live & Legacy Call Recording and we would like you to meet Anna, a Control Centre Manager who works within the Emergency Services sector. Meet Anna Anna is the Control Centre … Continue reading

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The Insider’s Guide to Live & Legacy Call Recording Part 2

It’s Part 2 of The Insider’s Guide to Live & Legacy Call Recording and we would like you to meet ‘IT Ian’. In this series, Ian has to address 3 commonly faced issues: Supporting multiple systems from different manufacturers and/or … Continue reading

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Surviving the FCA: Call Recording Survey

How prepared are Financial Institutions in the UK to face the demands set by regulators? We’ve teamed up with Fintech Finance in an attempt to find out how prepared Financial Institutions really are, pin point some of the challenges the … Continue reading

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A Tier 1 multinational bank selects Business Systems to manage major legacy call recording project

Business Systems implements the Vocal Wordwatch portal to help the bank meet its regulatory obligations. [Press Release] – Business Systems (UK) Ltd, the UK’s leading independent call recording and workforce optimisation specialist, today announced the successful deployment of the Vocal Wordwatch … Continue reading

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The Insider’s Guide To Live & Legacy Call Recording Part 1

Part 1 – Compliance – Meet Dave In certain circles the word ‘Legacy Call Recording’ can mean dread for many, not to mention the dire implications it can potentially have on our business. With customer call recording and storage now … Continue reading

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What does having a Legacy Call Recording system mean for me?

With retention periods for call recordings ranging anywhere from weeks to decades, (depending upon your specific market’s requirement), and with internal pressures to upgrade existing call recording systems, what does it mean to have to deal with a legacy call … Continue reading

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