Tag Archives: contact centre optimisation

Posts Tagged ‘contact centre optimisation’

NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone

Business Systems (UK) Ltd are pleased to announce their partnership with NICE inContact, presenting CXone – a unified cloud customer experience platform allowing organisations to act smarter and respond faster to ever-changing consumer expectations. To find out more about the Business Systems … Continue reading

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Gamification: Unleash the power of competition

As business environments become more competitive, the importance of team performance for organisational success increases significantly. NICE Performance Management provides a single source of truth for employee performance data and goals.  In addition, it provides targeted coaching and gamification to … Continue reading

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How to Build a Contact Centre Staff Training Programme

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 9/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 9th … Continue reading

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How to Tackle Staff Attrition with Recruitment

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 8/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 8th … Continue reading

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How to Power Up Your Staff with Gamification

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 7/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 7th … Continue reading

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Rethinking Contact Centre Metrics

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 6/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 6th … Continue reading

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Keeping your contact centre at the cutting edge of technology

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 5/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 5th … Continue reading

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To Outsource or not to Outsource that is the Question

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 4/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 4th … Continue reading

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The Pro’s and Con’s of cloud based contact centres

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 3/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 3rd … Continue reading

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How to create a Contact Centre strategy

********************************************************************************* CONTACT CENTRE GUIDE BLOG: 2/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 2nd … Continue reading

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