Tag Archives: contact centre agent training

Posts Tagged ‘contact centre agent training’

5 Ways to Get More Out of Your Agent Training

When trying to meet and improve service level agreements, reviewing agents’ performance and providing adequate agent training is imperative for success. Unfortunately, making time for training doesn’t always seem possible. Contact centers are notorious for being extremely busy and agent … Continue reading

Posted in Contact Centre Optimisation, Customer Experience, Quality Monitoring | Tagged , | Leave a comment

How to get more out of your agent training

When trying to meet and improve service level agreements, reviewing agents’ performance and providing adequate training is imperative for success. Unfortunately making time for agent training doesn’t always seem possible. Contact centres are notorious for being extremely busy and agent … Continue reading

Posted in Call Recording Technology, Contact Centre Optimisation | Tagged , , , , | Leave a comment

10 Valuable Tips On Call Quality Monitoring

A number of valuable insights were shared as a result of the webinar we hosted with Call Centre Helper on Best Practices in Call Quality Monitoring.  Thanks to our brilliant speakers and enthusiastic audience participation, the team came away with … Continue reading

Posted in Quality Monitoring | Tagged , , , , | Leave a comment

How to Build a Contact Centre Staff Training Programme

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 9/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 9th … Continue reading

Posted in Contact Centre Optimisation | Tagged , , , | Leave a comment