Tag Archives: call recording advice

Posts Tagged ‘call recording advice’

What the WannaCry Ransomware attack means for Voice Recording systems operating on Microsoft Windows

Following the recent strain of the WannaCry ransomware attack, experts have cautioned that the best protection for systems running the Microsoft Windows operating system, is to have downloaded a patch issued by Microsoft in March. 1. What if my server … Continue reading

Posted in Call Recording Technology, Compliance | Tagged , | Leave a comment

How call recording can improve your law practice

Working in a law firm means you probably take a lot of important calls on any given day, but if you really needed to, could you recount every call you have received and every detail discussed during these calls? Whether … Continue reading

Posted in Call Recording Advice, Call Recording Technology | Tagged , | Leave a comment

How to use call recording to solidify your market share within the property sector

The property sector in the UK is a continuously evolving sector, largely influenced by the changing socioeconomic and technological landscape of the country at each given time.  A few years back, we were talking about the change brought about by … Continue reading

Posted in Call Recording Technology, Customer Experience, Featured News | Tagged , , , | Leave a comment

Business Systems wins Compliance Project of the Year award

Business Systems has won the award for Compliance Project of the Year at the FStech Awards 2017, with its Vocal Wordwach solution. Business Systems (UK) Ltd, leading compliance and performance optimisation solutions provider, announced that it has won the ‘Compliance … Continue reading

Posted in Call Recording Technology, Compliance, Featured News, Financial Call Recording, Legacy Call Recording Products, Press Releases | Tagged , , , , , | Leave a comment

6 common human errors that can result in call recording tech failure

If your organisation has invested in a call recording solution, it is important to ensure that it is properly functioning at all times, especially when you use it for compliance or mission critical communications. With 27 years of experience delivering … Continue reading

Posted in Call Recording Maintenance, Call Recording Technology, Service and Support | Tagged , , , | Leave a comment

Making Call Recording work for the entire business

Call recording solutions have been well adopted by contact centres to help improve quality and subsequently customer satisfaction. However, its benefits go far beyond the contact centre and can be applied to a number of different departments across an organisation. … Continue reading

Posted in Call Recording Technology, Featured News | Tagged , | Leave a comment

Don’t overlook these call recording features

When most contact centres invest in call recording technology they typically have a list of requirements that have to be met. Usually these requirements include Quality Monitoring (the ability to evaluate agents and report on their performance), Screen Recording (the … Continue reading

Posted in Call Recording Technology | Tagged , , | Leave a comment

4 Things to Consider When Buying a Call Recording Solution

Call recording solutions can be a truly profitable investment that should not be taken lightly. The right call recording solution will not only help you to comply with any internal and external regulations, but it can also provide valuable insight … Continue reading

Posted in Call Recording Technology | Tagged , | Leave a comment

Has your call recording system reached End of Life?

When selecting a new call recording system your organisation will, in all probability, have evaluated its options so as to identify its requirements in key areas such as: Specification Suitability Manufacturer pedigree Price Support credentials, etc. Whilst not headlining the … Continue reading

Posted in Call Recording Technology | Tagged , | Leave a comment

Ignore call recording software updates at your peril

Call recording is often touted as a ‘must have’ for businesses but if not managed correctly it can cause unnecessary problems. For instance keeping your Microsoft software patches and Manufacturer software updates current is of paramount importance. Why? If you … Continue reading

Posted in Call Recording Technology, Featured News, Service and Support | Tagged , , , | Leave a comment