Tag Archives: business call recording

Posts Tagged ‘business call recording’

How to use call recording to solidify your market share within the property sector

The property sector in the UK is a continuously evolving sector, largely influenced by the changing socioeconomic and technological landscape of the country at each given time.  A few years back, we were talking about the change brought about by … Continue reading

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Digitisation of tape recordings

The way call recordings are stored, plays an important role in ensuring organisations are able to access audio assets either for compliance or business intelligence purposes. Magnetic tape represents one of the riskiest storage mediums for recordings as it has … Continue reading

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Don’t overlook these call recording features

When most contact centres invest in call recording technology they typically have a list of requirements that have to be met. Usually these requirements include Quality Monitoring (the ability to evaluate agents and report on their performance), Screen Recording (the … Continue reading

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2016 – A year for change? Top leaders in the industry share their thoughts.

A quick re-cap of 2015 showed us that it was an important year for the Financial Services Market in understanding the significance of data retention for future regulation, with organisations considering a number of different solutions to ensure compliance needs … Continue reading

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5 reasons why every sales office needs call recording software

Making or receiving telephone enquiries from customers? The way you handle your sales calls has a direct impact on your bottom line. Do you know – really know – how your reps are performing over the phone? Do you know the … Continue reading

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Barclays Stockbrokers choose Business Systems UK Ltd

Barclays Stockbrokers, one of the UK’s largest retail stockbrokers have chosen Business Systems UK Limited to supply the Nicelog monitoring solution for their expanded telephone operations. With 3 sites in Glasgow, a total of 7 sites across the UK and … Continue reading

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Abbey Legal Protection use VoIP Call Recording as a Unique..

Operating for over 15 years, Abbey Legal Protection (ALP) is a business-to-business insurance provider specialising in the delivery of legal protection products and services. Supporting employers against potential legal action from employees and 3rd party contract disputes, ALP mitigate insurance … Continue reading

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