Tag Archives: agent motivation

Posts Tagged ‘agent motivation’

5 Ways to Get More Out of Your Agent Training

When trying to meet and improve service level agreements, reviewing agents’ performance and providing adequate agent training is imperative for success. Unfortunately, making time for training doesn’t always seem possible. Contact centers are notorious for being extremely busy and agent … Continue reading

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Gamification – To Gamify or Not to Gamify

INCREASE MOTIVATION AND DRIVE PERFORMANCE WITHIN YOUR TEAM. Keeping staff engaged at all times, or even for good part of the working day can be challenging, especially in the contact centre environment, where tasks are repetitive and the day is … Continue reading

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Using voice technology to go the extra mile

[Last Updated: August 2016] As with any other sector, travel & transport is a competitive industry and companies can choose to compete on price, offering the best package deals and rates or on customer service to help differentiate their offering. … Continue reading

Posted in Call Recording Technology, Contact Centre Optimisation, Customer Service Call Recording | Tagged , , , , | Leave a comment