Category Archives: The Monitor

Archive for the ‘The Monitor’

3 questions to ask when buying a call recording or QM system

Reading through some of our recent case studies, it’s surprising how much in common our customers share when talking about what they want a call recording or quality monitoring (QM) system to deliver for them. This article picks out three common themes … Continue reading

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What’s driving speech analytics take up in financial services?

A recent guide released by Contact Babel on Customer Contact Analytics cites one of the key drivers for uptake of speech analytics being fine avoidance and compliance with legal regulations. Certainly one of the key sectors we are now starting … Continue reading

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The guru’s guide to contact centre management

The editorial team at MyCustomer.com have done a sterling job in the creation of a new guide focussed on the modern contact centre, the challenges faced and the tools, tactics and technology to address them. In fact we were so … Continue reading

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Internal fraud – regrettably it’s common place

The whole drive around PCI compliance is focused at stopping fraud most of which starts from within an organisation and this along with employee theft accounts for just over £1 billion in losses to the UK. Preventing fraud is one … Continue reading

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Call Centre & Customer Management Expo- We’ll be there, will you?

Presenting the latest developments in ‘workforce optimisation technology’ visit Business Systems at this years Call Centre & Customer Management Expo and get your hands on a free copy of our PCI Compliance Best Practice Guide. Expert Consultancy Clinic Following last … Continue reading

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Announcing the launch of our Customer Case Management Portal

If you currently have a maintenance contract with Business Systems to support your call recording, analytics or workforce management system, then we have some good news! We have just launched our customer case management web portal to give you more … Continue reading

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Call Centre & Customer Management Expo sneak preview

Visit Business Systems and sister company OPEX Hosting on stand F20 at this years’ Call Centre and Customer Management Expo taking place at London Olympia on October 2nd and 3rd. This year we will be showcasing the latest advancements in … Continue reading

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Improving contact centre performance – presentation videos

Covering topical issues such as PCI compliance, the advent of social media and delivering cost savings through the implementation of Analytics technologies, Business Systems Annual Conference attracted over 390 delegates last November. Incorporating presentations delivered by industry experts from the … Continue reading

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Business Systems make the shortlist with product innovations

The importance of Business Systems’ mobile call recording technology and market trading surveillance systems, has been recognised with nominations for three industry awards in the FST awards. Business Systems (UK) Ltd the voice and speech technology specialists have just announced … Continue reading

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Further Enhancements to customer support

Following last year’s appointment of an Inside Sales Manager and a period of accelerated growth within Business Systems, a number of refinements have been made to our sales support and customer contact infrastructure. Most notably, customers now benefit from the … Continue reading

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