Category Archives: Service and Support

Archive for the ‘Service and Support’

Key factors to consider when procuring a technology solution

Business Systems’ Garry White explains the key factors to consider when procuring a technology solution.

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6 common human errors that can result in call recording tech failure

If your organisation has invested in a call recording solution, it is important to ensure that it is properly functioning at all times, especially when you use it for compliance or mission critical communications. With 27 years of experience delivering … Continue reading

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The 3 pillars of successful Service and Support

Failing to deliver on service and support can be extremely costly for any organisation, where according to statistics 91% of unhappy customers will not willingly do business with you again (Lee Resources). So in today’s competitive landscape, what exactly should … Continue reading

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How Do I Make My Voice Recording System More Resilient?

If your business suffers when you can’t record conversations then take some time to think about resiliency. Resiliency isn’t about backing up your recordings or replicating them in network storage; it’s about making sure your voice recording system carries on … Continue reading

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Ignore call recording software updates at your peril

Call recording is often touted as a ‘must have’ for businesses but if not managed correctly it can cause unnecessary problems. For instance keeping your Microsoft software patches and Manufacturer software updates current is of paramount importance. Why? If you … Continue reading

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Taking your CyberTech system to the next level

In recent months the Business Systems team have dealt with a number of maintenance enquiries for CyberTech call recording systems and as a fully approved Platinum partner of NICE, we are more than equipped to provide full service, maintenance and … Continue reading

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Does your system need a health check?

It’s never a good idea to leave your system unchecked until something goes wrong but so many companies take the ‘if it ain’t broke, don’t fix it’ approach. However, what if something did go wrong and calls weren’t recorded? It … Continue reading

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The dangers of ‘set-it-and-forget-it’ call recording

The voice recording solutions of yesteryear (about 4 years ago when life was far less complex) would predominantly fall into the ‘used-in-anger’ category. That is, they would work quietly in the background until called upon to settle a dispute or … Continue reading

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Planning for a flu pandemic with remote technical support

Picture this, a member of staff or worse still a contractor comes in to your offices just days before they are diagnosed with a suspected case of swine flu. Before you know it the aircon system has spread the virus … Continue reading

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Specialist service arrangements for systems integrators

Developing innovative service solutions is the key behind the success and growth of the Business Systems professional services division in recent years. Large enterprise level systems integrators like Damovo typically require the flexibility to offer their customers highly scalable, secure, … Continue reading

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