Category Archives: Robotic Process Automation

Archive for the ‘Robotic Process Automation’

An Insider’s Guide to Robotic Process Automation – Beginning the Journey

Series 3 – Beginning the Journey with Robotic Process Automation Welcome to Part 3 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: RPA – Do it in-house or out-source it? Building the … Continue reading

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An Insider’s Guide to Robotic Process Automation – Automating Processes

Series 2 – Automating processes  Welcome to Part 2 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: Analysing desktop activities Attended Automation The difference between attended and unattended automation

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An Insiders Guide to Robotic Process Automation – What is Robotic Process Automation?

Series 1 – What is Robotic Process Automation (RPA)? Welcome to Part 1 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: The era of Robots Industries ready for Automation Realising the … Continue reading

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How to reduce cost in the Contact Centre

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Robotic Process Automation in Customer Service

In today’s digital world, robotic process automation (RPA) is experiencing a fast uptake, driven primarily by the abundance of data accumulated by organizations and changes in consumer behavior.

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Top 4 technologies that reduce cost in the contact centre

Contact Centre Managers can face a real challenge when it comes to reducing cost. To make the most out of every customer interaction requires a balance of productivity, quality and efficiency in day to day operations. Here are our top … Continue reading

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The threat of being left (technologically) behind

If the role of technology in business sustainability across sectors is still questioned, the recent report from Marketforce, titled “The Future of General Insurance 2016”, sums it all up. And although the survey is for the Insurance sector, the conclusions … Continue reading

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