Category Archives: Robotic Process Automation

Archive for the ‘Robotic Process Automation’

Robotic Process Automation in Customer Service

In today’s digital world, robotic process automation (RPA) is experiencing a fast uptake, driven primarily by the abundance of data accumulated by organizations and changes in consumer behavior.

Posted in Contact Centre Optimisation, Customer Experience, Featured News, Robotic Process Automation | Leave a comment

Top 4 technologies that reduce cost in the contact centre

Contact Centre Managers can face a real challenge when it comes to reducing cost. To make the most out of every customer interaction requires a balance of productivity, quality and efficiency in day to day operations. Here are our top … Continue reading

Posted in Customer Experience, Hosted Telephony, Robotic Process Automation, Speech and Interaction Analytics, Workforce Management | Tagged , , , | Leave a comment

The threat of being left (technologically) behind

If the role of technology in business sustainability across sectors is still questioned, the recent report from Marketforce, titled “The Future of General Insurance 2016”, sums it all up. And although the survey is for the Insurance sector, the conclusions … Continue reading

Posted in Legacy Call Recording Products, Robotic Process Automation, Speech and Interaction Analytics | Leave a comment