Category Archives: Hosted Telephony

Archive for the ‘Hosted Telephony’

Top 4 technologies that reduce cost in the contact centre

Contact Centre Managers can face a real challenge when it comes to reducing cost. To make the most out of every customer interaction requires a balance of productivity, quality and efficiency in day to day operations. Here are our top … Continue reading

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Business Systems customers named Finalists for the European Contact Centre and Customer Service Awards

Equiniti and Dekra secured their spot within two hotly contested award categories Winners will be announced during the Awards Dinner in London on November 21, 2016 Business Systems (UK) Ltd today announced that two of its customers, leading business process … Continue reading

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Carers UK team up with OPEX Hosting to support home working volunteers

With 6.5 million carers across Great Britain, charity organisation Carers UK was set up nearly 50 years ago to offer support to unpaid carers looking after family or friends. Providing a telephone advice line to help sustain carers with emotional … Continue reading

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Recorded ‘audio-conferencing’ on the move

Picture this, you’ve just attended an offsite client meeting and now you receive an urgent message to set up a conference call for a key account and other multiple parties later that day – what do you do? Hey, it’s … Continue reading

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Need to upgrade your call recorder but haven’t got the budget?

Not a problem our rental, leasing and managed service arrangements ensure that customers can access the latest technology without having to pay all the costs to upgrade your call recorder upfront. As an independent supplier, we understand that during harsh … Continue reading

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Finance sector no longer afraid to reach for the cloud

Robust security combined with an intuitive web interface and a ‘pay as you use’ cost structure is what every financial institution can now expect from a hosted call recording platform. This is perhaps why leading city based professional services companies … Continue reading

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Over 45% of UK OOH’s use OPEX hosted call recording

OPEX Hosting, was acquired by Business Systems in 2006 with the aim of providing an alternative ‘hosted’ delivery method of telephony services. During that time OPEX has grown significantly and now provides call recording solutions to over 45% of the … Continue reading

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Moveme.com achieves call centre fluidity with….

Moveme.com take the stress out of house moves by providing a concierge service which assists people with planning and organising the move, getting local removal quotes, transferring utilities and providing price comparisons for home services. Moveme.com generate leads through strategic … Continue reading

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OPEX – Campaign Management & Process Control

Hosted tools like Campaign Management & Process Control at the desk top are a source of much interest in the contact centre world right now for both inbound and outbound operations and here’s why… Contact Centres today need to have … Continue reading

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Voice technology that can pay you a dividend in 2009

Sick and tired of forecasted doom? … We certainly are and so we thought we would highlight the voice technology which is attracting the smart money, because this is the mainstay of the leaner business, it increases productivity, uses less … Continue reading

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